Support
Need a hand?
One person reads every message. Expect a reply within two business days.
Include your device, iOS version, and the activity URL if your question is about a Garmin upload.
Frequently asked
Quick answers to common questions.
Garmin upload returned an error — what now?
Garmin Connect rejects uploads when an activity with the same start time already exists. Delete the original activity in Garmin Connect first, then re-upload the corrected file from SwimFix.
I can't log into Garmin inside the app.
Open SwimFix → Settings → Disconnect Garmin. This clears stored session cookies. Then try the in-app browser login again from a fresh state.
The in-app browser's Export button doesn't do anything.
Garmin may have redesigned their site. The export selector in the app targets specific DOM elements; a Garmin update can break it. Email us the activity URL and we will ship a fix.
Does SwimFix work with Apple Watch?
No. Version 1 is Garmin-only. We only read .fit files produced by Garmin devices.
Can I get a refund?
Yes. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. We cannot process refunds directly.
What data does SwimFix collect about me?
None. SwimFix runs entirely on-device. There is no SwimFix account and no SwimFix server. Full details on the Privacy page.